UX role
User Research
Interaction
Visual Design
Prototyping & Testing
Information Architecture
Tools
Figma,
Miro
Trello
Google forms
Problem
With the vast amount of information on this website, poor organization and poor navigation can make it very difficult for users to find what they need. A new, more visible navigation bar and a different organization make this site easier to navigate.
Based on data collected from user research and testing, create a responsive design for the DOL website that highlights relevant content while maintaining a clear and simple navigation and layout.
Redesign Site Time Taken For Navigation
Current Site Time Taken For Navigation
The purpose of Department of Labor(DOL) website is to promote and facilitate the benefits of job seekers. Because of COVID, Courtney lost her job and she wants to go to the DOL to seek for any resources which can help her receive unemployment benefits and insurance. Also, she wants to find a new job to help her get back on her feet and improve financial conditions.
Objective: 5 interviews with 5 Task Flows
1. Observe how a user searches and finds information using current UI
2. Understand the user’s pain points using the current UI
Essential Tasks
- Visit the Homepage
- Find the unemployment insurance of coronavirus resources
- Find the workplace safety of coronavirus resources
- Navigate to the hiring page
- Understand the background of DOL and past events before
Key Takeaways
- The Homepage is unclear and messy, difficult to navigate
- It is very difficult to locate information on the unemployment insurance sections due to the volume of content
- Workplace safety page needs to add more visual and provide users with a clear path to get involved
- The hiring page is difficult to navigate if you are looking for the jobs
- About Us page needs a much better hierarchy to sort the relevant information
The card sorting of original sitemap is so messy and wordy. It can help evaluate the structure and natural grouping of content particularly helpful with the redesign the website. It is needed to make it simple.
5 seco nd user tests were conducted with 4 users to observe first impression of the different navigation and layout options.
B
A
Key Takeaways
-
Bec
ause of the time limited, I would be unable to redesign every page on the website. I relied on my user research and interviews to narrow down the scope of the redesign and focus content relevant to my user persona.
Next Steps
- Continue to iterate and test the sub pages
- Build other page relevant to user personas
- Do additional user tests on the IA, UI and navigation
- Create a high-fidelity tablet version
This site was created with the Nicepage